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Customer Reviews (30)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (30)
Average Rating:
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5 stars (30)
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Excellent quality, good packaging. Fresh paint, not dried. The canvas is stamped
It's all in one piece. Packaged well. have not tried to paint
Parcel arrived quickly. Quietly draw, a lot of small dots for drawing. Only that afflicts 14 Number paint a little dried, than the don't know
Posting Belgorod almost a month. Track code to track all the way. Parcel packed in the air bag, which is canvas, wound on polypropylene cushion, and also a bag with tassels, paints, fastened on the wall and sample. Do not paint dry, brush packed in a bag. Ordered two paintings, store both rolled into one roll and put in one parcel. Satisfied with the goods, seller recommend.
Ooooooochen cool!!! Canvas excellent! Paint too! Thank you very much! just want to order more! ordered two paintings by payment. packed well for Roller special thank you! All rovnenkoe, no creases! it's fast, for a couple of weeks. track to track from start to finish, all the way home. thank You!!!!
High quality, complete paint and brushes. Sorry, that there is no frame, but it's no big deal, you can purchase you yourself. Sent unexpectedly quickly, fully satisfied
Super
The picture had not wrinkled, well packed. Not Dried paint. All great! Seller recommend!
I Will Leave an additional assessment at the end of the painting
It for 2 weeks. Canvas, paint, brush it was and has been fixed (hooks) then to hang on the wall
fabric slightly помялось деформированной because of packaging, yet разгладились bumps. in general all good, but not more while раскрашиванием занимались picture.
Very good!
paint all good, luxury pattern) very satisfied
thank you store! goods received. packed well! seller recommend!
thank you super
3x come to order for weeks. завернуто all good, paint brushes set thank you store! recommend.
received goods very fast! заказывала march 10, a week 2 пришёл thank store! goods very satisfied!
to all store. packed perfectly.
20 days delivery. track trackable. all is excellent!
slightly larger than two дошёл goods. mail not disassemble успевает as always. пролежал 3-х about the mail. приходило not notice. and very went забрала. all super cool pattern, thick canvas. пробовала time while not paint none (art craft best in winter). вскрывала not paint
Very nice, thanks a lot
it's all whole, looks dignified. is the first picture i ordered, if order more'll like. shell and сфоткать try out that.
spb picture has come in two weeks, all super. store recommend.
28марта выписала pattern, 19апреля and have received. not wrinkled canvas paint jars full is seen, dry. start довольнасегодня paint. optional напиши later feedback.
packed good came quickly and picture, растеклись and not whole paint, satisfied very, добавлю нарисую as feedback!!!
come to two weeks fast липецкой area.
product arrived in perfect condition upon the expected.
all is very thank you!!!!!!!! fast goods are delivered
very beautiful, is good, cool all
this second заказывала store. 2 pattern заказала directly. дошло within 17 days. помялось no fine-packed, разлиты not paint, all brush whole. recommend!