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Customer Reviews (15)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (15)
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Thank You, recommend store and goods!!!
Order came in estimated time, specified in the design. Well packed, canvas rovnenky. Finish "Венецию", be sure to order more. Seller recommend.
The picture came relatively quickly, paint it fresh, large numbers, small parts is very much
The picture came in the package, with a duplicate list, 29 colors included. Suitable for beginner, T. the details are quite large, this is my third picture, two bought in Russia, so they were very small items just the hair line, so there is nothing to compare. Canvas like quite quality, feels like a oilcloth tablecloth.
Super excellent canvas material, huge number of colors, great packing. My source for all future orders.
Thank you!!! Packed in the air bag, on the tube, nothing does not wrinkle, paint the whole, delivery fast, picture of beautiful. Seller recommend!!!
The picture is good
Order 2 paintings from this store for the first time, whole or mashed. Powerful package. Brush, paint, canvas, an identical pattern on sheet A4 (leaf tip), mounting frame for and small pattern everything was normal. Order without frame. Fast shipping. About 3x weeks
Picture painting by numbers "Венеция". Set excellent. Quality on top. Goods and store recommend. Came to Moscow very quickly-for 2 weeks. Packed in an envelope and "dutuyu" wrapper fabric wound the foam roller. Curious postal service even проковыряли hole, to see what the securely packaged =))). Set can be attributed to лёгкому level, many large areas of the same color, small parts small. We have size of a standard-50х65 cm. Propechatka on canvas is clear, the canvas of defects. A set of 2 sets of paints and brushes. 28 colors + black color, fresh paint. Sample picture shows exactly the finished result rather than the picture of source code, is a plus. Other than that is printed on the Self-adhesive paper-you can apply it for ease of work or just use as a nice sticker. A set of even a sheet. Quality and the complete set is very happy.
packed perfectly. three дошло барнаула to.
order come 2.04, was made by 4.03. come in total less than a month. отслеживался throughout all stages. itself have canvas отдала натяжку on, the quality of it can estimate paint tassel, numbers дублер leaf-in stock, picture for general form of too. satisfied shop, order will still.
2 delivered. thanks to store.
all like it very much. trackable track is very important.
Excellent products, recommended store
thank you