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Customer Reviews (24)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (24)
Average Rating:
5 out of 5
5 out of 5
5 stars (24)
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1 star (0)
Hello, thank you very much I received parcel, very fast shipping, well packed and everything is in place. I even order and would recommend… Then further reviews text as Finish Paint
Good quality printing, numbers all over the place (like), doskanalno check hard A lot of them. Details (zone, sections) small, the total of 4,5/5. If you take a child, then think not go or it has to be extremely усидчивый and patient. Opened for myself that this exercise relieves stress and nervous tension PS canvas wrapped around the PE foam packed in a bag. When unpacking smooth without wrinkles and creases due to to the rod. The Order was little more than 2 weeks. Seller RECOMMEND
Very satisfied. The parcel will arrived much earlier than expected, about 2/3 weeks and is in excellent condition.
Parcel arrived very quickly. Less than two weeks before the Saratov.
everything looks good, can't wait to start painting
Order come in 2 weeks. Carefully packed. Already started drawing. Very like))
Good store! It quickly came to Kazan for 11 days, cool. Sent the same day the order. It is in the description, canvas thick, paint and brush in full!)
Fast delivery 2 weeks. Big picture, thought to be less, did not expect)) only paint малёхонькие, do not know even enough or not
Super fast delivery, 10 days before Khabarovsk. Everything is fine. Packed well, without damaging it. Раскрашу, complementing the review.
Fantastic fast delivery, from order to delivery in Post Office N. novgorod took place exactly one week) fits the description, good canvas)
заказывала come 23.04 5.05. very fast goods is not damaged. вытекли not paint, not dry. дополню нарисую as.
pattern super came quickly, thanks to store, is the first, will look very class
received parcel safe and sound. have not раскрашивали. paint, all like brushes 3 in description. canvas delivery when not damaged. прилагаю photo.
pretty came quickly, tail with two weeks. safe and sound shipped, complete full. напишу as, дополню feedback. this is my first picture. will try!
дошла parcel within 10 days. record it! not paint dry, liquid. three brushes set all short заебись
picture area липецкую came in 10 days, start have paint. упоковано all good
very cool, ярославля up to 10 days delivery! do not ask canvas, цело all, finished painting picture then выложу
packed picture good came, matches the description! delivery fast, the post parcel arrival was sent sms message! thanks to store, wish your business prosperities!!! finished picture show later!)
came of roll, all in place. not мятая. good пропечатана
all like in the description, signed all paint, brush, sample attached. securely packed picture, no помялось travel
all посылочку your received, the picture on wound gently tube, помято, store, responsive, all the questions posted, never проигнорировал, very nice, thanks!!!!
packed perfectly. match ожиданию goods. thank you!
shipping half month, if package donot month покидала china less than one week then краснодарский moscow came from the edge. pattern very good, not помялась, although was just packed in the package, per roll on намотан and rolled up canvas itself and foam. subframe made husband, finished picture раскрашу выложу and now.
want to note what pattern excellent, even looking at cute pretty that. заказала 11.11, and have 28.11 brest came in package. fast shipping порадовала. store after payment sent. клеенку намотан обмотан pipe and on the canvas itself. have tassel, paint. распоковывала completely, as a gift. little помялись corners, but it is not deadly. seen on photo all. recommend. респект seller.