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Customer Reviews (30)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (30)
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As description. Accurate and compressed packaging. Lacking the sheets with the track. There is only the canvas and colors with figurine of the result.
Fresh paint, good canvas. Draw pleasure
It's sooo fast. Looks good. This is my first set. Have not tested
Came) not wrinkled))) delivery time just over a month in black Friday ordered
Thank You for all time to come. Later write. As for quality. Without paper optional carrier, if that where erased. Hope all is well. Shipped the next day after payment.
Thank you for efficiency
Put 4 for that there is no set sheet. Without it decorate will be harder. Seller return promised to dump me it by e-mail. It is not at all, but oh The rest of all is fine. Canvas linen (for the first 5 has drawn my paintings linen., former were cotton). Linen best quality. Fresh paint, brush is so-so they draw can be. But I use other also ordered on Ali. Thank You for галерейных loop, a nice little thing-do not need to run for them in the store. Advice for beginners: Often see in a review that decorate picture not stretched over a frame, it is inconvenient. AND the more you still buy it to pull. Do this before 9 while start painting. They Are modular, need only snap 4 element into each other and step through furniture stapler. 2nd-don't try to find once all the same color to paint the picture. It is tedious and still is something so miss. Start for example of the angle and change color. All good luck!
Seller rose to the occasion and in this time. Shipping-only 13 days. After выигранной picture the Freebies, decided to choose something more in this store. Handy, arrived in sale! Ruble began to fall. AND with rasprodazhnoy price became more benefits! All perfect, in general. Small Wave canvas easily smoothed iron literally 1,5-dvoechku. Photographed, if there is no control sheet. Try To give живописности, making beautiful strokes растушёвывая border, draw the Christmas trees away. Never painted. Want more go brush strokes at the end. But now looks very nice!
Delivery to The Suburbs 10 days. Ordering from this store is the second picture, delivery in both cases fast. Quality canvas paints well. All it safely. Разрисую, add a review. Recommend! Bought for 373₽ a coupon.
very beautiful picture.
it's all intact. thank you
thank you! wonderful!
very good
OK
store sent the goods. same item description. москов to. region дошла parcel within 18 days.
come to нижегородскую area for 3 weeks. what not помялось накручен was not cushion on canvas. integrity does not come to what not paint разлилось hope all picture is enough jars because small. make when дополню feedback. fast ship the store thank you. recommend this shop
on don ростова delivery before 25 days. the day after sent goods store. quality нареканий no.
at a glance all good picture on намотаны cushion logjams not, good читаемо пропечатаны figures. молодец store! long walking in order.
also скотча multiple layers of plastic packaging is complete enough, could not so промокнвуть
picture about шла month. period заказывала chinese new year, store sent fast, week 2 провалялась parcel via china but, returned to the seller. it i написала, new sent your parcel and sent it the next day track number. satisfied overall quality. like and brush paint, canvas normal, not mauled, also have set the mount. no фрагментах on some number, so small part number or it just do not disassemble or placed on it. not enough боялась paint 12 and 8, in total more sufficed and left. many small details, but even интересней. picture is not tell рисовала first time hard but напрягаются моментами eyes.
pattern is very beautiful... packed идельно came, the накручена поролоновый roll, not мятая. the quality fabric excellent. goods store recommend!!!
come goods within 12 days. sufficed paint, even even make. set canvas, paint, and tassel. store recommend. here is what we have turned. size 40*50.
received the parcel, three дошла, packed all good помялось no.
thank you so much store! хакасии up to 25 days delivery! packed well, bundle full, pleases quality canvas))) recommend!
упакованно good, not помялся figures imprinted clearly have tassel
fast shipping packaging good, помялось. leaf pattern paper is not only with numbers, but it me for critical.
about shipping packed perfectly matches the description commodity month. meets all. to store thank you very much.
thank you. paint will.
this is my first store, заказывала 31марта, 23 received parcel all отслеживалась entailment, all is simple super! намотан canvas the painting and packed together with roller in and tassels. i is the two years order online lucky, thank you very much seller for it work!!! must make it more'll all purchase and recommend!
spb month to less. complete canvas, brush paint. thank you