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Product Details
Customer Reviews (29)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (29)
Average Rating:
5 out of 5
5 out of 5
5 stars (29)
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1 star (0)
Ordered 13.12.2018 received 08.01.2019!!!!!! Very quickly. Complete the картана, set paints, brushes, things for kripleniya picture. All super
Well packed, came to Finland in just over 2 weeks. Included is a piece of paper with numbers and an additional one color. Grateful for it to the store! Properly Formed nomerki well. Will Start to paint photo throw off.
Well packed-based and the air bag. Did not communicate with it in a month
Super store!!! Print quality is excellent, paint does not leak. Packed well. Seller conscientious and responsible, will order more!
Everything is fine)) is a duplicate with numbers. Went to draw)) Thank you.
Thank you very much! :) drawing class work. Later shared his result.)) it was very good, numbers on canvas fine properly formed. Included 3 brush, two mounting, paint-30 colors, canvas, a miniature version of the paper and photo what needs to happen. Seller recommend! Will be ordering more.
Delivery of order for almost a month. The quality is excellent. Stretchers I do myself, is a much more profitable than to buy in store. Super!!!
It's a whole, well packed. Paint more than usual. No 24 and 30! And complex and interesting. Will draw with pleasure. The Result will add later.
Drive quickly. Packaging, as always, pleased, all in excellent condition. Thank You
Upfront highest point about this product, because in this shop is not the first time and never been disappointed)
it's all promptly enough. тянули not sending. spb to delivery about 30 days. no chemical odor foreign noted. and timely contact store has been posted on the emerging issues. specifications заявленные all stored. high quality all was packed. goods can recommend to purchase.
as always all perfect! delivery fast, thanks to store.
extra. genuine arrived quickly. i am funny. i will try power soon. thanks to store's packing well done. i recommend this seller.
interesting pattern, because of this very small размыто turns slightly чёткие line and can do not always, although was originally задумка this can be.
упакованно, гродно in it within 20 days. diagram of paper, is very convenient.
edge краснодарский shipping about 3 week. отслеживалось to local post office. it all and whole set paint that while no time finished picture photo скину but then, if not forget) store thank you recommend!!!
good canvas, figures clear, painting, gladly to store thank you
satisfied very, later выложу work and finished size 2 month about walking goods size обрадовал me
wonderful, recommend fast shipping)
and шла package long, not specially and fast. all is well packed (little paint потекли jars 2) 100% satisfied all order
received the goods, mauled slightly, растеклась paint intact and one
picture of super. it's all whole, well packed
excellent picture! shipped quickly, as was packed need not помялась. order more'll uniquely. thank you!
packed well, нарисуется that look)
packed well, bundle full, description all-match.. delivery before небыстрая resin. not communicate with store.
Thank you
all good
despatching long store. пришелся order the chinese new year after it send promised. sent. слал слал them, have sent the goods to, отправляли. refund захотел only when shipped. item come and well packed generally not помялся: заломлены edge slightly, but not critical, they пойдут frame. whole good.
all good! about a month riding a goods