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Customer Reviews (27)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (27)
Average Rating:
5 out of 5
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5 stars (27)
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Todo well, less than two weeks to arrive, many thanks.
Very beautiful picture, thank you!
It's all very quickly. Packaging is good. All over the place. Thank you all so quickly sent.
Parcel reached 15 days reached the whole product, well packed, all over the place but lack the leaf with numbers
product matches as advertised. Came exactly on the day it stated it would come. Thumbs up!
All come together, thank you!
Another picture came to me)) it has 3 picture that I draw and every time order from different stores, so there is nothing to compare) 1. The parcel arrived quickly, within 20 days to Ukraine. 2. Canvas was the refill roller, it is great, because it came with no kinks. 3. Good quality paint, all colors in 1 thing. 4. Brush as always, try in work. 5. leaf where spy numbers, but it is not needed here 6. AND most important figures seen beautiful!!! It is great, as paint blind don't really want to. 7. Ordered a coupon-1 $, a nice change)) When Doris display result. Definitely recommend this seller, success and prosperity. Thank You Very Much.
satisfied, paint придётся many but feel)
picture has come in great condition, paint fresh, ☺ paint will
all order thanks to store really super fast пришёл
in 1 month. good looks. nicely packed neat rolled. paint colors look bright and fresh. cloth is voorgeprikt, numbers are readable. am wondering how.
крута picture. review result дополню later.
complete itself canvas, the tassels paint. all likes.
immediately 6 заказала pictures. store made a good discount. кемеровской area shipping to within 18 days. goods well packed, помялось no. complete, brush mounting to draw and picture down which tool. прорисован good canvas. a is added later. thank you very much seller!!!
Thx! very good. Gift ca. 4-5 pcs paintbrush, gift picture hanger ! Fantastic !
packed normal. the whole дошло.
packaging is very good, shipping fast.
thank you so much store!!! заказываю time. no more than 2 weeks. recommend!!!
дошел order. packed well. store service and delivery thank you!!!
fast shipping помялось no, good canvas, thanks to store.
very fast delivery пробовать will draw.
sketch нанесён artificial on canvas. all is very decent. brushes and 3 colors set included.
pattern is very came quickly. помялась and not packed well. hope enough paint. допишу later, clear in advance.
pen for craft quality skillful
пришёл goods within 20 days. all is well packed.
recommend store very fast shipping to g ярославля дошел within 10 days.
area московскую come in 20 days, suffused with more colors half half, black painted figures, many small details. hope enough paint, отпишу later.