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Product Details
Customer Reviews (34)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (34)
Average Rating:
5 out of 5
5 out of 5
5 stars (34)
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1 star (0)
Excellent broth. Shipped the next day. High quality,
Paintings are packed very well. Afraid that pomnetsya along the way, but no, it's fine. Paint does not leak. I happy, store recommend.
Package came quickly, before the Arkhangelsk Area 21 day. Satisfied with! It was packed perfectly, the whole package. Thank you very much!!! Recommend to everyone!!! If You will order more similar pictures, then only from this store!!!
Parcel normal package. Without a box, but do not wrinkle. As in the parcel was a piece of repeater. This is very good. Many of them do not put. The Figures Are smooth, clear picture. Although there are shaded gray field. Their purpose is not clear.
It's all securely packaged. Very happy. The Result will add later bought a gift.
Goods come quickly, for a couple of weeks. Packed in a tube and well wrapped in dutuyu packaging! Put A printout of the numbers further, for which a special thank you!!! Naborchik brushes standard, but it is enough!!! Brush is very good. Always take in this store, highly recommend!!!
Was 1.5 months Kaliningrad region. All good. Track. The store did not communicate.
Packed well, do not shed, hopefully get a nice.
Shipping to SF for about a month. Send the track number to completely. The standard: canvas, three brushes, paint, paper pattern and color. Packed well, do not wrinkle. Fresh paint, many colors. Picture of medium complexity. There Are small parts, many medium and large.
Picture Of waiting for less than a month, constantly monitored. The Packaging is not damaged. Canvas, brush, paint-all in stock. Thank You Very Much!
all is excellent, thank you
fast, packed well. moscow week 3,5 to
came package fast, well packed a. recommend store
in 3 weeks walking вописании as ce
about shipping карелию республику months. нарисую as, дополню tip
all super! second have заказываю. perfectly. fresh paint. canvas good.
it's all. thanks)
month nearly дошла package. set paint brush. засохшие not paint.
all ok.
super
good
ok
packaged goods quality and thank you for
Fast delivery, good quality, recommend.
a tardado 20 days arrive, new arrived before making ponía free tracking.
excellent, not заказываем at the first time. thank you very much!
packaging is very good. all have set: paint 29 3 tassel, mount scope. all quality. recommend store.
3 pattern заказала 28.03 received 23.04, all in one parcel, well packed, paint fresh figures the clear painting, add. paper pattern, very small also picture. when нарисую дополню-feedback.
it is very fast. all like in the description
thank you all super
all packed very well.... i
order пришёл fast, упакованно all good. really liked)
thank you!!! order very satisfied.
it all, all good