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Customer Reviews (32)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (32)
Average Rating:
5 out of 5
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5 stars (32)
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Thanks for sending reached 3 weeks before The Crimea upokovka super Thanks again
Good packing, wound on the roller canvases come nepomyatye. Immediately ordered 3 pictures. Canvas good quality, stamped pattern clear, numbering, seems to be everywhere. Very good, that is sheet, it is so easy to use. Paint, 26 bottles, packaged in a free package all caps in one side, not leak. You Can put bottles on the bottom to hold up to start work. Fresh paint. Not only are sealed in plastic. Brush 2 thin and 1 wider. The positive experience. Thank You Very Much!
Wonderful picture! Delivery fast. Order 2 pictures, the other was slightly dented.
The Picture came very quickly for this and all 5 stars, but the goods very wrinkled I am not satisfied that canvas crumpled put, packed well so think for yourself but it was the fastest delivery to Belgorod almost two weeks.
Much. Packed well. Canvas with instructions wrapped around the foam roller and packed in a tube of inflated air plastic tubes. Room on canvas No, contoured pattern clear. Paint in small jars with glued numbers enclosed in a bag. Set includes three brushes of different thickness, small color reproduction and mount picture, the frame is ordered. Track tracked. IN Volga district posting for 24 days.
Order received. All super. goods store recommend.
Well packed, description. Seller recommend!
Delivery fast, 2 weeks before pitera. packing super, wrapped up in plastic with air, not a single room, everything is fine. full Set-paint, brushes, image mini and duplicate the picture! in General, advise store, will order more!!!
Always order the picture from this store. Fast shipping to Territory was sending a month. Tracking all the way. Packaging of good faith. Do not spill, not wrinkle! Recommend product and seller
Package packed well. Canvas paintings навернуто paralon and rolled into a tight tube, invested in an air bag, so do not wrinkle. Paint and other accessories packed in separate envelope. Seller recommend! Send fast. He will order again!
excellent
hood all. packed perfectly. to отслеживалось. area калужской went to 25 days.
shipping more month, but the quality as always at an altitude of!!! thank you!
try it in time. was well packed. i'm very satisfied
very Rapido free producro arrive in Good condition, very good store and the agreed Compliant fully beaded and satisfied off my purchase
Good
it's all small good picture!
received of a month, packed well, picture have prompt, thanks to store
more long шла month. in kind are ok
looks great
all ok. packaging is вскрывали-li, the package-li порвался, but still in place
two picture received your last!!! заказывала 02.02.18. 16.04.18 received. warned store immediately, holidays chinese that due to, will delay. but not думала, this is durable. it's all included. not damaged. нарисую дополню and be sure to feedback. start is терпится ....
come order thanks for fast дополню out that later.
packed well, paint fresh, will be small many interesting.
пришёл goods, all is normal, set brush, which quality is not good, recommend to buy others, canvas size 50*85. nearly 3 months long шёл goods
trackable package, through. all запаковано gently. have not in пробовала
packed, air in package included, brush and canvas. picture small plus. it in time. excellent store.
product according
have small items,, out as... very cool, потекли not paint, all good
very well protected canvas. pack dotarła two weeks. recommend.
мятая picture and not поврежденная not came, 5 packed, the wound поролоновый cushion paint good. slightly longer to bottom новгорода month. included brush, original photo reference leaf. пропечатано all clearly on canvas, details, know experience that will be better pattern look... recommend to buy! thank you so much store!
store wonderful, well packed: canvas намотан paralon on, dented therefore, do not have to.. flat before receipt of order 21 day pre туапсе (краснодарский edge). just has been painting from other seller заказывала folded and more шла creases month.