Buyer Protection
Safe shopping
Easy returns and refunds
Free Shipping Worldwide
Product Details
Customer Reviews (33)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Related Products
Real customer reviews (33)
Average Rating:
5 out of 5
5 out of 5
5 stars (33)
4 stars (0)
3 stars (0)
2 stars (0)
1 star (0)
The picture came. like to write picture. hesitated .. order is not the first time. very good the paintings calm after office hours.
The picture came crumpled, ironed, but the band was. And enjoyed it. Bright colors, not very small parts. Package came in time and monitored. Seller-well done, will order again. Thank you very much.
The Picture came to value the roll. Will Paint. Thank You Very Much.
Nice product
Shipping to Almaty-36 days. The excellent quality. Ordered five pictures, well packaged, no jam, paint the whole. Canvas linen. Each picture is a scheme, which is a big plus, it really needed.
Ordered 10 Jan, brush up 2 Feb-for me so quickly!) packaging someone try to open, but remove them fails :) canvas little dented, but it's nothing :) will draw :)
Ordered in Germany 04.01.19 received 02.02.19. Thanks for the Fast shipping. Did not communicate, but still it 5. The notification that the shipment in Germany and the next day brought painting home. All figures printed clearly. Recommend store. As finish picture will add a review. Thank you so much for quality product
Arrived in three weeks. I'm really glad and looking forward to start. Very well packed, all arrived intact. Satisfied purchase
Recommend the most. Shipment carefully secured. Delivery Time not the whole month.
18.12 ordered the burning products Received 15. 01. the picture was packed in aerodynamics kits… canvas in good condition… There is card… brush… paint (not vacuum) propechatka clear pattern is not light a lot of small and Thin Parts. Hope I have succeed… this is my second picture order tracked .. Wish you all the luck and myself too.
picture of super
good picture has come packed full set! the only thing показалось me that little synthetic canvas material, completely different stay up paint.
40 days delivery. packed well, выложу result.
delivery time packed well, помялось no. very like. more order
Very good...
wonderful picture!!! bundle full, packed well. 3, track trackable. thank you so much for store paintings and enjoy the fun of joy over their work!))) and seller recommend!
So Good
super
All ok
delivery of the month, packaging reliable, paint fresh, all perfect.
all is excellent
picture came quickly, packed perfectly. to store thank you!
3 package уфы came to. well packed, all safe and sound! now have вечерами заняться than)))
Very nice.
super
super!
all like in the description 2 came, to store thank you
it all, thank you! recommend.
wonderful picture different заказывал person, it was pleased to her. sufficed paint, enough turned interesting. адекватная shipping, it's all packed, as other помято though several was, but it is not in the picture отразилось. all cool.
all is excellent. recommend.
paint fresh, picture slightly larger шла month. all perfect!
it's all normal, not dented canvas, have not рисовала.
all is excellent. дошло safe and sound.