We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Canvas paints come quickly package track… not advise
Cool case :) kupiłam grandma to have any addressing the afternoon. Structure of canvas is featured, included are 3 brushes different thickness, but such cheapest of which horsehair dropped, so you 'd better buy own in good shop with such artykułami. I don't know whether starczy farbek because there are probably butt, and sometimes need to paint the second time, lest well pokryło. Paints up nicely, no including anything complicated, though some numerki are very tiny. The biggest problem this picture is neck pain when continuous malowaniu but receptą are soothing break in bed. I hope that the results will be satisfactory. The pictures do not do the actual color. Order came after 46 days after you place an order.
All of it, not checked all paint, but hope that they not dried As нарисую-will add a review
Very beautiful picture, Fast shipping! Draw pleasure. Some paint were thickish couple of color is a little transparent, need to paint in multiple layers, and the rest of the wonderful set.
Beautiful ideal for desetresarse and have a site building in your house: D
Very fast shipping, good canvas, but tips on Paper No.
2 weeks delivery!!! super fast! picture out beautiful, not much details. will draw easily. all set recommend store. 5 a +++
Can't wait to start this picture delivery was fast
all is excellent, suitable for those who draws picture good first time. pretty details large. paint bright. order less than three weeks come, it is very fast!
perfect condition, a first evening, later summarize
, picture of super
Nice photo, cool colours and quite good fabric
belarus and seven days 16 days came in picture at customs. goods shipped quickly. matches the description picture. store recommend. order more'll.
very fast delivery 2 weeks!
came pattern very fast, 10 days!
store super! is the early delivery! 6 days after the order and in week потянула more of course our mail) exactly my pictures were 2 week after order! quality is good, not paint разлились. обращусь more time to seller!
cool pattern, шла about, засохшие not paint, easy is drawn
many thanks! mega fast shipping luxury quality!'ll paint. more order this store'll!!!
just 10 days тульской area to super fast shipping. упаковоно good. roller tight on намотано. fresh paint very rich colors, пролилось. my first picture by numbers. to store. thanks for fast shipping.'ll more order. thanks very давольна.
all, satisfied very
thank you very much!!!
quality is good. recommend.
grade! pattern photo ready will then