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Product Details
Customer Reviews (24)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (24)
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5 stars (24)
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Thank you very much! Everything is fine, delivery fast, well-packaged, when decked lay out.
Thank you.
Canvas dented, is complete. A complex pattern of color.
Ordering the picture here is not the first time. All fast and good.
Always order in the store picture. Always and everything at the highest level. Packaging excellent canvas arrive rovnenky. Paint always. Brush attachment-all over the place. AND most importantly, it is the only store, in which some promise picture so it turns. Face to face with the store shows a picture, and when you draw-nothing like it is impossible, either in form or by color. WITH this store have not had any problems… Pleasure) Thank you so much DRAWJOY Official Store!
Get faster. Packed very well! (in). Canvas high quality, as a professional. Reverse Side canvas white. There is a color picture and chart A4 format. Thanks to the store.
communicate with people optional nice thank you goods and good quality fast ship
to store. устроило all, all qualitative, matches the description. отслеживался track
All OK. Thank You
fast shipping and excellent!
very satisfied. fast shipping thank you.
thanks to store. buy it 5-ю picture, quality is good, size fit, not send delays.
Goooood!
communication and selling was pesima even when you fashion pedi extendiera Protection Purchase no contestó fashion.
satisfied order, as all in the description, not помялся canvas, all good paint, one painting pleasure, store parcel sent the next day delivery.
though no sorry that good canvas oh also whole paint with frame выбирали thought that when
paint will thank you
all урала week to 3. молодцы excellent packing place! thank you
come very fast.
all packed perfectly. logjams no. the numbers and чёткие. thanks to store.
package packed well, помялась not on the go. picture is quite complicated, try, it out. thank you!
three in minsk came. canvas намотан gently tube not помялось, are intact paint. thanks to store. order it'll still.
Goods ok. I recommend the store.
all good enough colors