We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing! It quickly. Without damage. All Is super. Size ordered 50/40 big picture! I love it. Recommend!
Excellent
Goods tracking, arrived very quickly-2-3 weeks in NORTH CAUCASUS FEDERAL DISTRICT. Packaged in пупырём, but good enough, the goods intact. Flaw-there is a set of paper circuit!
It 'S in Kemerovo for 10d. Packed carefully. No dents
Fast shipment, the colors are a little different but beautiful equally
Fast shipping to Moscow region, for 10 days. Goods are packed well, picture not folded
Delivered to Yekaterinburg within weeks, Thank you, complete paint and brush also canvas cloth, advice to take
thank you so much store! from the second дошли pattern. judging around, local by mail, sent to another. pictures sent kindly seller repeatedly!
very good! very fast delivery! very satisfied, sent fast, 2. paint on'll.
fast delivery
have very fast, all in intact, recommend!
super full!!!
slightly larger went mo in two weeks накручен поролоновый on canvas cushion subframe without, paint brushes set
Good quality & fast delivery.
it is 2,5. челябинск. thank you so much. сложено in roll. нарисовано крупно. great.
Everything ok
fast shipping thank you. all good
Everything is in order, thanks
packed well canvas, paint bright. shipping about 3 week. to store thank you
9 days fast дошли all good
fast shipping all excellent)
packed well, паралоновый roll on the rod. paint, brush-set. вложена маловата paint-in picture, with magnifier разглядывай though.
all OK. pictures beautiful. fast shipping
standard quality canvas
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very fast пришёл goods
nice product, fast shipping, thanks !
it is very fast, for eagle полторы to. завернуто two, safe and sound .. all
copy none pattern