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Customer Reviews (16)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (16)
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Everything is fine, fresh paint, come quickly. There Are even mount included! Recommend.
Parcel Krasnoyarsk region was 29 days. Tracked all the way. Canvas little jam on edges after packaging. AND so the wife happy. Thanks to the store.
Enough fast shipping! The Picture is wound onto a result not hesitated. The Only Thing that confuses, very small details, see the numbers. AND in general, very happy, fresh paint, the border between numbers well painted. Thank you very much!
Thank You very much for fast shipment! The Picture was 3 weeks. Packaging standard, picture on the round paralon, top photo, paint and brushes. For beginners, oil painting is drawn on the figures, each jar with paint has its own number. paint is not difficult, but a chore, need усидчивость or long time. Taking picture Specifically, to close the homemade antenna to the TV. Now my picture-antenna. If нарисую is not bound to end add. Time, make pictures. Рисуйте picture, it's Buzz feel like a real artist!!! Good luck!!!
Everything looks fine on first glance. Now important to start painting. And we'll see what happens
Order 24.09, parcel received 06.10. Enough fast shipping, parcel tracking, all complete accurate description. Seller recommend. Doris will add a review.
Excellent product quality is good, store recommend, will order again.
It's fast, wrap on the verge of damage, but it's all right, left a picture, and only then will be seen quality paints and canvas.
satisfied very purchase. and even a little arrived at the time before. запакована perfectly. помято no. matches the description. thank you very much store!
order come very fast, even ожидала (заказала 25.04.18 07.05.18 астрахань city mail come on). packed well, not помялся, paint brushes are intact. figures visible, and very small but have сложновато make out, more white (11) paint is not i like lays down bad, orders and other same but it. satisfied very store and i in order.
came picture. packed well. details are very small, пропечатаны figures some not. to this picture as your want forgivable закрасить if the items which will. no picture with numbers пропечатанной paper, and it is bad. very beautiful but overall picture these which worth money.
delivery fast, packing excellent. my first experience in this paiting basically acrylic paints and by numbers., so whether should be but most y personally feel my for color too thick texture, drops of water and then add a pair of so i nicer and is much easier to paint. here 's make успела that in 5 days, final result tip дополню закончу as)
all sort of, whole. feels маловато paint, people like but enough. eternal will sculpt and beautiful. thank you.
picture, paint complete with numbers, tassels fasteners, fabric itself with numbers. прогрунтован canvas.
the products are beautiful. whether to get overcharged paint 2 times çıkarabilsek delicious. oil painting 2 ml comes in containers. Birde thinner turpentine or unscented olsaymış would be more pretty. do i add gotoğraf again when you finish the picture.
israel delivery pre-month. it's whole, logjams picture no paint вытекли not. have not in working проверяла. thanks a lot.