We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel to Russia аришла within 3 weeks. Description полночтью matches. Is not the first time this book store and simply madness of the quality of products and packaging. Highly recommend this seller.
Picture as always high quality
Delivery month Kemerovo region, went to a post, packed canvas film pupyrkoy, as нарисую lay out the result
walking in order long 35 days to челябинской area. goods well packed. satisfied commodity. thank you store!
good store
доехала молдову half month for the parcel all ok...
match pattern order. thank you.
all is well. subframe no. but it is no problem. 5 star
all complete very fast. thank you very much. you buy more'll
заказывал large quantity, проигнорировал store packaging pro writing. relatively long доставлялось, rf out the possible. do not have 1 pcs, 1 pcs money for returned уточнял what not even none seller. generally not bad!
quality excellent
made 11 order november, december 16, lying on moscow in post. packed in one тубу pictures were three, намотаны поролоновый on canvas cushion запакована tuba and all the air parcel, so all добралось, not помялось, not поломалось, thank you! проверила composition, all included.-like thick canvas, прогрунтованный. pictures мелкодетальные course, and pictures are real зато but. satisfied all while, finished picture tip supplement try picture.
safe and come to order. thank you)
packaging is complete it during the satisfied.
long shipping. blame the store. canvas, natural, помялся. hope fix iron. seller recommend.
excellent set
thank you! помялось no packaging very good!
Great!
very good store fast Shipping, recommended
all cool, satisfied very
it is all the whole, not помята
15 days of payment. it's all carefully packed. nothing to do not помялось. satisfied wife
paint will then you =) it all, general запаковано perfect! =)
two weeks came. fabric excellent. испорченное no, all whole. to store.