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Product Details
Customer Reviews (23)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (23)
Average Rating:
5 out of 5
5 out of 5
5 stars (23)
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1 star (0)
It 'S relatively quickly. Thank You Very Much.
Order A picture for the second time. All the store worked great. Product quality. Recommend!
Shipping 20 days. Анталия. Turkey. His sister's birthday. Thank You Very Much!!!
All Is super!!! Respect!!!
Super Fast shipping
Fast delivery, good quality, I am satisfied! :)
Order arrived very quickly, did not expect, store recommend)
Everything is fine!
Order came very quickly. Buy a gift. All fine thank you very much. Recommend
Carefully packaged and looks OK, however didn't paint it yet.
thank you so much store! хакасии up to 25 days delivery! packed well, bundle full, pleases quality canvas))) recommend!
excellent picture
excellent pictures: material and stencil, and paint color matching. of the flaws дублирующей-pictures, tassel small and absolutely necessary oh-0. диффузионность very high, beginners will слабонервным and heavy, very small items, but a worth it.-perfect shipping треком, the ряз. region. within 12 days. only this приобретаем manufacturer. recommend uniquely
order shipped within 15 days. quality satisfied. shop recommend.
башкортостан республику week 3. all included-ink fresh the tassels for future mount picture. store recommend
lovely colors are good quality painting table
two weeks came picture, very fast. canvas paint, all orientation and brush picture for small. large pretty circuit, усидчивому suitable for baby. блеклые like and темноватые little true paint. so and all good.
13 days after parcel received. winding cushion on picture, but not помята. paint fresh. the satisfied. store recommend.
15 days before order пришёл свердловской area. so nice. all included. only no pattern plain paper a4 with always which included.
all is excellent. spb 12 days, logjams no. to store thank you
добежала самары 10 days before send. all in place, paint full. contours and printed number only very bright, закрашивать will difficult. satisfied i order but. thanks to store. order will still. finished tip дополню work.
wonderful set) paint bright. come quickly, 2недели for. printed on paper simple lack copy, just some very small numbers is not visible. roll canvas (no frame)
goods are delivered fast, crimea in within 10 days.