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Product Details
Customer Reviews (25)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (25)
Average Rating:
5 out of 5
5 out of 5
5 stars (25)
4 stars (0)
3 stars (0)
2 stars (0)
1 star (0)
Order reached Australia from 15.12 to 17.01. All packed in Roll: pictures and diagrams. THE paints the picture which hesitated. But in my paint oil and watercolor. Will add a review, when performance at least 1.
Delivery fast, there is a set of all statements. Thank you
All great.
Came well packaged goods, store recommend, thank you very much! Will order again
Perfect as usual! Buying from this shop far from the first time - every buy is great! The canvas is wrapped nicely, paints are in bubble wrap, brushes and nails. Great store - great stuff
As always the top!!! Super Quality!!! Thank you!!!!
Goods in Chelyabinsk region went last month. Packed perfectly, even play football, do not break. Satisfied with the purchase. As try to accomplish your goal
Was for a long time, but not the store's fault. It Turned Out that month package lay in the mail, despite being in this period visited the mail 3 times. Well packed, 24 colors. Draw. But think everything will be fine.
Order reach Kazan for 2 weeks, packed well, but the canvas hesitated, in principle, not as critical, everything is in place, recommend)
last picture has come!! super!! high quality packed!! all bright paint, new!! very трубочку folded into a picture, it and paralon!! thank you so much store and fast shipping quality and packaging, and very picture!!!
match all order! thank you! молодцы! :-))
walking in order long received all in total, paint. packed all is very neat. вложен.
set full, quality is good.
store not общалась, no needs, therefore 3 star. satisfied order.
hit the chinese new year. order with ждала february 14, it got march 25, fresh paint all!
well packed, it is fast
Gut!!!
5+
it all. full set. fast shipping
excellent item packaged нареканий quality without. recommend
month came picture well packed. paint, brush rolled gently canvas. subframe no. the first picture all is very likes.
all of good quality, delivery time, packaging. just do not put this diagram supporting picture.
thank you, high quality and fast all)
all fine, good packing, fast shipping paint bright, will love to draw... to store thank you ..
заказала 17.12, mo come in 5.01. perfectly. it was gift i do not видела. people, all like in the shop, paint, brush. заказала no frame. recommend.