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Customer Reviews (28)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (28)
Average Rating:
5 out of 5
5 out of 5
5 stars (28)
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1 star (0)
Order received. Items and store recommend. We Will do.
The Painting was well ooooochen, although the store sent the order quickly! In spite of it all came in one piece, packed super, no wrinkles on canvas, all paint the whole, not flowed! Satisfied with! Recommend! 5 +
Shop is not the first time, bright colors, pattern beautiful, delivery fast. Thank you!
Good packed. Fabric скручене, Farben свіжі. 3 kіstochki. Shipping mіsyats.
NZ international post had these items for several weeks but they were never scanned as having arrived but sat in one of five jumbo bins awaiting processing.
Thank You the picture received. Printing clear, is the sheet, for me it is very important, this picture is, probably, medium complexity.
Order came quickly, packed well, all came in one piece. Canvas dented, paint everything fresh and good quality. Happy раскрашиваю. Thank You for quality products.
Already ordered once enjoyed, but had lost paint. IN principle, all high-speed delivery, packaging. Paint lasts for two pictures. Now already tested)
Well received canvas very well printed easy read all numbers i will send you a photo when finished thank u very much. I received from other supplier canevas almost unreadable numbers or wrong colors that s why i recomand your place THANK Usupplier
packed, logjams without canvas, frame whole. store not общались, no need.
well packed, all clearly, even sticker picture. thank you very much
cheer! at last i received the order! заказала february 03, 11 brought. here are so! chinese new year delivery due to 2 month.
thank you, all perfect! have control plate, very comfortable!
very well packed.
excellent quality canvas, delivery of the month. to store.
according to the description of all
it all! everything has been carefully packed, really super! three дошло week! довольная i! молодец store!
came in package integrity, packaging is very good.
integrity of all in!!! like pictures are very.
good packing, good pictures but more went month.
packed well, 3 brushes
packing super, commodity too. store thank you!
recommend store very like all well packed
good
came send in mint condition. all matches the description. two picture in one parcel, заказывала as. store recommend.
пришёл goods on time, оговорённый store помялось no, the item has been well packed. thank you very much order more'll.
all ok!
not заказываю time in the picture. meticulous work very actually, artist feel very interesting зато but...