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Customer Reviews (28)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (28)
Average Rating:
5 out of 5
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5 stars (28)
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The Picture came all super. Нарисую lay out finished, if not forget
Excellent picture Moscow about a month, safe packaging.
I WILL ORDER SOME MORE LOVE IT
The Parcel was 35 days. Well packed. On each picture has a rough draft as in paper form + sticker ready-made, it is very convenient. Supplier advise, ordering always had, I really like it. Results pictures lay later when нарисую)
Order is not the first time as everything is always great, ordered 9 Sept came in Kemerovo 25 Sept.
Everything is fine. Complete canvas good quality, 28 colors, brush and circuit. Seller recommend. The finished picture, will add a review prepared the result
Thank you very much Quality product Excellent store Fast delivery recommended !!
Thank you very much)
arrive perfect. happy. store recommend
заказываю second time. all like it very much. hight quality packaging. shipping fast. all recommend.
month to region яросл. track not trackable. all is well packed. заказываю first time here. rec
elegant packing, other words no. thank you! отслеживался track!
упакованно perfectly. all included. frame, thick canvas. jars small hope enough paint. later a
very long spb шла parcel to 47 days, nice all but overall
fast shipping all carefully packed. clear picture. many small details. set: canvas printed leaf-tip, miniature finished, paint, brush set & fasteners. satisfied all. thanks to store.
it is packed дутый pencil case all like in the description, to store always
it's all good packaging intact
thank you, color bright, all likes
order come quickly, отслеживался all the way. it's just заказывала that. worthy packaging, none помялось what not, all safe and sound. none as pro quality which can not say try отписаться later. shop recommend!
ok estipulado EVERYTHING good and time delivery
quality product
color as picture. paint normal, canvas comfortable, читаемы number
fast shipping was, сложено all very neatly, завернуто, satisfied order, store recommend!
bright, large canvas помялась no, клёво was very packed, помнёшь захочешь-pieces inflatable огроменные and not in roll! a very responsible ^ ^
long, 1,5 month. all the rest in perfectly. canvas smooth, paint fresh, packaging sturdy. thank you!
as all in the description, новосибирск come in a month. all whole.
come quickly, spot-all, frame, thank you
all is excellent! packaging reliable, base on canvas picture, all are intact paint! thank you. fast shipping заказала january 3-17 received.