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Customer Reviews (15)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Paintfayre (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of paintfayre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (15)
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Get all the rules. Did not communicate with. It's fast
Delivery on time. Not packed, canvas hesitated, but it is not critical. the figure is well stamped, bright colors, lie flat. IN general, a store happy, recommend to everyone, who still have doubts. The finished result lay later.
A second time, shipping fast (3 weeks), a set of all the wife happy elephant :)
Todo nicely, perfectly packed and quality nice
super
Very fast delivery. All came to the integrity and safety. As нарисуем, complementing the review. Thank you, good luck and prosperity!
Good product, it is very fast. Seller recommend
Perfect
hot arrival fabric is rolled on tube which is good idea for no folds hit.
recommend to everyone. it in time. thank you all packed a class all
paint начинала not more, but have happy. trackable. fabric very завёрнуто per roll, not so помялось. 3 brushes include, paint, and fabric very fasteners, hung picture to further.
came quickly, not помята, paint many, there also two tassels three fixing.
very fast store sent, the отслеживалось rf. fresh and paint left a lot, except black paint. dabbed work finished, like a
hi but that is my personal attention notice j'adore colors product are much brighter than starting, i have transposé car original canvas frame double and i have bigger repainted set with painting oil. basic product easy to use, include she facial water acrylic painting. after just match numbers. i have it monkey printing experience from human... feedback is's edifying... but all have ↪ painting use it, it's version # acheteurruse discover_me_in_april aliexpressreview коварнаялиса хитрыйпокупатель acheteuruse # # # # # # # # # iTao_stylist fashion love Romantic_style newlook your_fashion itao_wish daily_look # # # # # # my_choice lucky_look flowers _ aliexpert 1111_style my_choice2 # # # # # # lovely women'sfashion женскаямода обзорбесплатных freebiesreview # # # # умныйпокупатель bestbuys newlook topook russian_mall рождество # # # # # # # trends girls # outfit
spb дошла 8дней in the package, very fast, епакетом. посылочный packed in normal, пупырок without. all the whole, намотан cushion on canvas. тряпичному close to canvas itself, мнется therefore, color easy to apply on it, not only turns single layer, просвечивают different figures. numbers discernible, read no problem, even the small. tassel one was not packed very neatly, original shape no longer, mind, because it is the delicate, for small parts. have good. this pattern is very simple, suitable for beginners. all like, especially fast delivery) order will still.