We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo quickly came to Territory, track, 21 krasochki all happy elephant)
It looks good and we received it quickly, Thank you very much.
just start dyeing, all is very quality, paint bright, thick canvas. irregular pattern
came package. very satisfied. примята slightly but not critical. and all пригладила изнанки with iron. store recommend.
wonderful picture just!!
delivered very fast. packed perfectly. need all included: canvas, brush навески hooks and even paint. all is very looks qualitative, nice pattern will be finished think!!!
all good packed well. must be in original picture but square;) отслеживалась, 2 moscow to. to store thank you!
thank you! picture came quickly, велике on. all good
item matches the description
The order shipped very fast. Ordered on February 16th and arrived in Canada on March 6th! Thanks! :)
заказала february 14, march 6 received .. pretty. packed well, целлофановый zip gray, tape обклеена outside plus. рядышком лежало all inside, but not мешало мяло and not each other. накручен поролоновый on canvas cushion which gives сгибаться заламываться or fabric. the чёткие, small items, пропечатаны figures but good. sealed tightly paint, tassels пакетике in packaging in, fasteners ibid. and in addition, besides packaging, two more lay in parcel tassels! :) thanks a lot! общалась not the store.
and considerate very responsible store. order sent and обработал fast (though bought stock order $0.01). ukraine заняла delivery 21 day. доставила укрпочта. packed very good seller order. the quality is good. all recommend this order and satisfied with seller.
immediately once выложу дорисую photo. satisfied all!
thank you. speed shipping
all super! it's tassel painting. safe and sound. not мятое. packed. repeater without
05.02.18 order come 20.01.18 features very fast! thank you!! product description precise, packaging is complete, прилагаю photo
абстракцию 1st look with this love. after payment order shipped the next day delivery. забирал липецкой parcel in 10 days i have area. enthusiastic i. with the stock заказывал special, so here and марту came to to surprise! well anything,-полежит испортится. came into standard завернута-in excellent condition parcel tape целофановый проклеена good and. which cushion поролоновый inside находящийся prevent замятиям намотан canvas. numbered баночек 24-х set in, 3-х fastener as a pleasant surprise wall thickness and different brush. details about the canvas. is really base with woven canvas некая paper. obtained very durable. paint нанесена when and more will be better. 70х50-chic size. not to cool tassels, but неплохие. for and not yes покупался brush set. sappy included paint bright. not gouache засохшая. summarize tallying as the goods and store recommend all can. they are all my превзошли waiting!
all is excellent, дошло quickly. full set. recommend store
8 days delivery, color very bright, recommend
пришёл very fast!
Super!